TERMS OF SERVICE
Dear valued customer,
Thank you for visiting our websites https://muama.com (hereinafter – " Website"). It is very important that you would take your time to get acquainted with these Terms of Service (hereinafter – " Terms"), as whenever you buy anything on the Website these Terms shall become legally binding and will act as an agreement between you (hereinafter – " User", " You" or " Customer") and us.
If you are not acquainted with, do not agree, do not understand or are not in par with the provisions of these Terms, please do not buy anything on the Website. You will be requested to confirm that you agree with these Terms whenever you will make a purchase on the Website – we urge you to be responsible and only proceed with your purchase if you have read and understood the provisions of these Terms.
Who we are
- MUAMA (hereinafter referred to as the " Seller"," We", " Us", " Our") is a brand name used and operated by a business entity UAB "Ekomlita", which is a limited liability company incorporated under the laws of Lithuania (company reg. No. 305049890) with a registered office address at Gedimino 45 - 7, Kaunas, Lithuania. Whenever you will buying anything on the Website you will be entering into a contractual relationship with Us and this contractual relation shall be bound and determined by these Terms and applicable laws.
- Please be noted that all purchases that You will make on the Website will be sent to You from one of our fulfilment centres, which address will not match our office address. If you want to return a product – please do not send it to our office address as we will not be able to accept it. All returns should be sent to our fulfilment centre – for more detailed information about returns please see Our Return Policy.
What we sell
- Our Website is dedicated to selling various consumer electronic goods (hereinafter – " Goods").
- All our Goods are designed and manufactured in accordance to all EU requirements, applicable to electronic devices, and all Goods are bearing "CE" marking confirming compliance with the applicable laws.
- Please be noted that the Goods sold on the Website are not toys and are not designed or intended to be used by children. Please do not give the Goods you purchase on our Websites to minors without Your attendance.
- Currently We are selling the following Goods featuring properties indicated below. Please make sure that you have carefully read the descriptions of the main properties of the Goods that you wish to acquire from Us:
MUAMA Enence - instant translator
- MUAMA Enence instant translator (hereinafter – " Enence") is an electronic device designed to be used as a real time voice translator which could translate words and sentences that a user would articulate and express audibly to the device and the device would translate the articulated words and sentences into another language of the User's preference.
- In order to use all functionalities of Enence device you will be required download and install an app to your smartphone or other device that has Bluetooth and Internet connectivity. Connecting Enence with other smart device will be necessary because Enence needs internet connection to deliver instant, real time translations.
- Please be noted that using Enence will require internet connection. Thus you might incur additional fees from your broad band service provider due to the use of the internet.
- Enence is electronic device containing lithium battery, so it will require charging from time to time. Enence battery life will be dependable on the intensity of the use of the device. Together with Enence device you will receive a USB cable for charging the device. Please be noted that the use of other, than the one provided with Enence, charging cables might result in a battery failure or decreased battery life.
MUAMA Ryoko – Portable wireless Wifi 4G Router
- MUAMA Ryoko portable wireless wifi 4g router (hereinafter – " Ryoko") is an electronic device designed to be used as a portable wifi router or portable internet hotspot to which you can connect up to 10 devices at one time. You can use Ryoko as wifi router to transmit internet connection to any other device that has wifi connection capabilities.
- In order to use all functionalities of Ryoko device you must install a SIM card with internet connectivity to the device. All Ryoko devices purchased from Us will come with a prepaid SIM card capable of 4G internet connection. Each SIM card that comes with Ryoko will have a limited amount of data (500 megabytes) prepaid in the card. Once You use out all of the prepaid megabytes that comes with the SIM card, you can either top up the card and continue using the same SIM card or You can use any other SIM card that has 4G connection capabilities.
- Ryoko will work with any SIM card that has 4G connection, however please be noted that not all operators SIM cards work in all countries. The SIM card that You will receive preinstalled with your purchased Ryoko device will only work in Europe. If you want to use Ryoko in countries outside of Europe You can do that by acquiring and using any other SIM card that would be compatible with the broadband network of your chosen country.
- In order to activate the SIM card that is provided with Ryoko device, You will need to use your smartphone or tablet. You will find more detailed guidance on how to activate Your Ryoko SIM card on the manual that we provide together with Ryoko. Please be noted, that you won't be able to activate the SIM card that comes together with Ryoko device, if you don't have a working smartphone or tablet. You will need to install the Ryoko SIM card to your other device (smartphone, tablet) and download an app for activating your SIM card with 4G connectivity.
- Ryoko is electronic device containing lithium battery, so it will require charging from time to time. The battery life of Ryoko will be dependable on the intensity of the use of the device. Together with Ryoko you will receive a USB cable for charging the device. Please be noted that the use of inappropriate charging cables might result in a battery failure or decreased battery life.
LingoGet** – portable language learning assistant device and application**
- LingoGet portable language learning assistant device and application (hereinafter – " Lingoget") is an electronic device designed to be used together with mobile application that you can download by following specific instructions that will be provided to You together with the device. Lingoget device works as speech recognition device that together with its app allows You to practise pronunciation and use of spoken word of different languages.
- In order to use all functionalities of Lingoget device you will be required download and install an app to your smartphone or other device that has Bluetooth and Internet connectivity. Connecting Lingoget with other smart device will be necessary because Lingoget needs internet connection for activating voice recognition functions and providing you with real time guidance.
- Please be noted that using Lingoget will require internet connection. Thus you might incur additional fees from your broad band service provider due to the use of the internet.
- Lingoget is electronic device containing lithium battery, so it will require charging from time to time. The battery life of Lingoget will be dependable on the intensity of the use of the device. Together with Lingoget device you will receive a USB cable for charging the device. Please be noted that the use of inappropriate charging cables might result in a battery failure or decreased battery life.
- Please be noted that the effectiveness of Lingoget language learning assistant program is highly dependable on your personal communication and learning skills, thus we do not provide any warranties or claims that you will obtain specific knowledge by using Lingoget device and application.
Coverlastic – elastic slipcovers for sofas, chairs and other seating furniture
- Coverlastic elastic slipcover for sofas, chairs and other seating furniture (hereinafter – " Coverlastic") is an elastic slipcover for furniture that is made out of spandex lycra and is produced by using jacquard knitted design. This product is specifically designed to be used as a cover for cushion seating furniture.
- Coverlastic is available in 4 different sizes and 6 colors. Whenever you will be buying a Coverlastic product from Us please make sure you have selected a suitable sized product and selected the desired color. Coverlastic is made of elastic materials – the provided sizes of Coverlastic in the Website reflects the size of a stretched out product, i.e. you should choose the size of a Coverlastic depending on your furniture's dimensions.
- Please be noted that only unpacked and unused Coverlastic items in full sets can be returned and refunded in accordance to our policies set out below, thus please make sure that your furniture dimensions are suitable for the selected Coverlastic product as we won't be able to accept a returned product if it was unpacked and tried to fit on your furniture.
- Technical specifications of Coverlastic are as follows:
|A Manual / Description Slip
|Materials / Design
|Securing Cylinders Material
|Main Slipcover Properties
|Flexible / Stretchy?
|Wash Cycle Type?
|Use Laundry Detergents?
|Can I Use Bleach?
|Can I iron it after washing?
|Can I wash it with other laundry?
|Available Sizes (Width)
- Coverlastic is made of durable materials that should not wear out for at least two years under normal / regular home use. However, please be noted that Coverlastic may wear out sooner if it will be exposed to constant or repeated bruising as well as mechanical infractions by sharp objects. Also, Coverlastic may rip if you pull it too hard. Make sure you have chosen the correct size of Coverlastic for your furniture to avoid rips from stretching too tight.
- The color of Coverlastic may fade if:
- the product is exposed to direct sunlight;
- the product stays wet and is not dryed for too long;
- the product is being rubbed constantly;
- the product is placed in direct contact with a wall or other furniture for too long.
- We will not accept any responsibility for the changes of Coverlastic color or other properties if the product is used without following the usability specifications set out herein and in the product use manual that you will receive with your purchased Coverlastic product.
Other MUAMA products
- You can also buy Accessories for Enence, Ryoko, Lingoget products on our Website, such as:
- Universal charger travel adapter;
- Travel accessories organizer;
- Micro USB charging cables.
- The above described accessories are compatible with Enence and Ryoko devices. Please be noted that the use of other accessories that you purchase from other vendors may not be compatible with Enence and/or Ryoko devices, thus we can't guarantee that your purchased Goods will not be damaged if you use accessories that You buy from other vendors.
Who do we sell to
- Please be noted that our Goods are not designed for industrial or commercial use, thus we sell our products to be used for personal use only. No warranties will be effective for any of our Goods if they were used for industrial or commercial purposes.
- We reserve the right to cancel your purchase and reject any payments that you make on the Website if we have reasonable ground to believe that:
- You are buying our Goods for industrial or commercial use (including reselling or renting);
- You are younger than 13 years of age and making a purchase from United States of America, Canada and other countries;
- You are younger than 16 years of age and making a purchase from any country of European Union;
- You have not read these Terms.
- By agreeing to these Terms and making a purchase on Our Website you confirm to Us, that:
- You are above the legal age applicable in your country for entering into any purchase agreements;
- Your provided contact, billing and shipping information is true and correct;
- You are paying for the product with the credit card that belong to you or the owner of the credit card has authorized you to use the card and such authorizations were issued in a form which is required in your place of residence;
- You are purchasing the products for personal use only.
Delivery and returns
- Once you have placed your order on the Website and made the payment, we will process your order within 1-3 business days. After your order is processed you should receive the shipment within 30 calendar days.
Please be noted that:
- the shipping terms may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays. We will be not responsible for delays if the shipment will be delayed due to the aforementioned reasons.
- once Your order has been processed we will not be able to accept any changes to Your order. If You have changed your mind regarding the purchase after your purchase is processed, you can return your goods and get a refund in accordance to our returns policy below and https://muama.com/return;
- All products purchased on Our Website will be delivered to You by EMS or DHL mail. After we finish processing your order we will send you confirmation letter containing your shipment tracking number. You can track your order online anytime by visiting https://www.17track.net/ or https://muama.com/tracking.
- In case your purchase does not reach you within 30 calendar days, please report to our customer support. Please be noted, that in accordance to Article 18(2) of the Directive 2011/83/EU of the European Parliament and of the Council, if You do not receive your purchase within 30 days, you must contact us and inform Us about acceptable additional period of time upon which we will deliver Your purchase. You shall be entitled to terminate the purchase only if We have failed to deliver your purchase within the additional time limit. Please be noted, that you can not claim to not have received the purchased goods if the rules set out in this provision is not followed.
- You have the right to withdraw from this contract and return the products purchased on Our Website for whatever reason within 30 days. This withdrawal period will expire after 30 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the purchased goods.
- To exercise the right of withdrawal, You must contact our support team via [email protected] or [email protected]. After you contact our support team, you will be provided with a return code and return address – please be noted that we will only accept returning goods that will be sent with the provided return code and delivered to the provided return address.
To meet the withdrawal deadline (30 days), it is sufficient for you to send your communication concerning the returning goods before the withdrawal period expires. We won't accept returns if you fail to meet the withdrawal deadline (30 days from receiving the purchase).
- If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than within 14 days from the day on which we receive the returning goods from you. We will make the refund by using the same means of payment as you used for the initial transaction.
- If you have made your purchase from outside of the European Union or if you decide to return the product after 14 days but not later than within 30 days from receiving the goods, we will apply a restocking fee for all returned goods, which will be deducted from the total amount of the refund. The restocking fee will be equal to 15% of the total value of the returned goods.
Please be noted that we will only accept the returned Goods if it was not used, damaged and sent back to us in the original package. If we determine that the returned products were used but still in operable and re-sellable condition, we might still make a refund to you, but You will be liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Thus, if we found that the returned product was used, we might deduct the diminished value from the refundable amount.
Please be noted that if You want to return the Goods bought on the Website You will have to cover the shipping costs which will not be compensated by Us.
- All returned Goods should be sent to the address provided to you by Our customer support.
Please be noted that we will only accept returned products and make refund for them if they will be returned to the address provided by Our customer support and will have the return merchandise authorisation code placed on the returning shipment. Please do not send any returning products to our office address as we won't be able to accept them.
- For more information about delivery, returns and refunds please see our Refund and Shipping Policies (https://muama.com/return).
Pricing, payments and charges
- Prices for Goods displayed on the Website might be subject to change. We reserve the right to modify or discontinue further sales of any products. We will not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of sale of products.
- All prices displayed on the Website are inclusive of international shipping costs and taxes. However, please be noted that Consumers from different countries may see product prices which would be slightly different – the prices may be affected by the Value Added Tax (" VAT") which would or would not be applicable depending on each case.
- We will never include VAT in the purchase price and will not ask you to pay the VAT if:
- VAT is not applicable in the country which you indicated for shipping;
- Your requested product will be shipped to You from our fulfilment centre outside of European Union.
- Please be noted that in case defined in Clause 5.2. (b) above, your shipment may be subject to charges by your local authorities (customs). However you will never be double charged with VAT – we won't ask you to pay VAT if your requested product will be sent from China.
- In cases when VAT is applicable in your country and your requested product is located in our EU fulfilment centre VAT shall be included in the product price displayed to you in the order form.
Please be noted that we will never apply any conversion rates or charges dependable to your chosen payment method. However, some banks apply conversion rates for outgoing payments and international transfers – thus, we are not responsible for any bank fees or conversion rates that your bank would apply for any payment made to Us. If you notice any differences between the product prices on Our Website or purchase receipt and Your bank account statement, please refer to your bank for detailed explanation of the additional charges.
- We accept payments by credit card and PayPal only. We will not accept any checks, cash or other means for payment.
- All of our Goods sold on the Website are provided with a standard 2 (two) years warranty which is included in the price displayed to you when making the order on the Website. You can also purchase an extended warranty for some products for additional charge. Buying additional warranty will provide you the same benefits of a regular warranty for extended period.
- The warranty will cover any defects presumed to have existed at the time of delivery and which become apparent within a period of the warranty term. If during the warranty period a defects would occur we will provide You with one of the following remedies free of any charge:
- We will repair the product, if repair is possible;
- We will change your purchased product to a new product, if repair is impossible. Please be noted, that your product might be changed to a newer model, of not less value, of the same product, if the model that you have purchased would no longer be in production.
- Please be noted that the warranty shall not apply if the defect could not be qualified as a factory defect, thus we will not change or repair your product for free if the defect was determined by external factors such as inappropriate use or physical damage.
- All products for warranty should be sent to Our returns delivery address, provided in Section 4.5. of these Terms.
THE PRODUCTS SOLD ON OUR WEBSITE ARE DESIGNED FOR PERSONAL USE ONLY. WE DO NOT CLAIM THAT ANY OF OUR PRODUCTS WILL BE SUITABLE FOR INDUSTRIAL OR COMMERCIAL USE.
WE DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCURACY OF THE TRANSLATIONS MADE BY ENENCE AND/OR LINGOGET PRODUCTS, AS THE QUALITY OF TRANSLATIONS ARE HIGLY DEPENDABLE ON YOUR DIALECT, VERBAL SKILLS, ACCENT. TRANSLATIONS MIGHT BE AFFECTED BY SURROUNDING SOUNDS AND NOISES. YOU SHOULD NEVER RELY ON THE TRANSLATIONS PROVIDED BY OUR PRODUCTS IN MAKING ANY DECISIONS.
WE DO NOT TAKE ANY RESPONSIBILITY FOR ANY DISRUPTIONS IN THE BROADBAND CONNECTION THAT ARE NOT DEPENDABLE FROM US. THE EFFECTIVNESS OF RYOKO DEVICE MIGHT BE AFFECTED BY BROADBAND DISRUPTIONS.
COVERLASTIC IS NOT FIRE RESISTANT, SO AVOID ANY CONTACT WITH FLAME, FIRE OR HOT OBJECTS.
WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS CONTENTS WILL BE ACCESIBLE AT ALL TIMES, UNINTERRUPTED OR ERROR FREE.
- We made every effort to display as accurately as possible the colours and images of all products sold on the Website. However We cannot guarantee that your computer monitor's display of any colour will be accurate as well as that any displayment of any product on the Website will accurately reflect the actual properties of the product that You can purchase on the Website.
- We do not warrant that the Website will be uninterrupted or error free. We will not be responsible for any service interruptions, including, but not limited to, system failures or other interruptions that may affect the receipt, performing, completion or settlement of transactions.
Limitation of liability
- UNDER NO CIRCUMSTANCES SHALL WE, OUR SUBSIDIARY COMPANIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE OR ANY PRODUCTS PURCHASED FROM US.
AS SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY APPLY TO YOU IN LESSEN EXTENT. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY COMPANIES OR AFFILIATES IS LIMITED TO THE GREATEST EXTENT THAT IT CAN BE LIMITED UNDER SUCH STATE LAW.
PERSONAL data protection
- We take necessary precautions and follow industry best practices as well as all requirements set by applicable laws to protect Your personal information from being inappropriately lost, misused, accessed, disclosed, altered or destroyed.
- Please be noted that we may contact you via phone or email if we need to confirm any details of your order or if your order request was not processed successfully due to technical matters. If your order was not successful due to payment processing errors we might send you a text message or email with a reminder to carry out necessary actions.
- All Intellectual Property displayed on the Website or provided to You in any other form are protected by law. You may not copy, repurpose or distribute any Intellectual Property or any other content received from Us or found on the Website, including images, trademarks, video materials or any other content for any purpose, without our express written permission.
Governing law and DISPUTES
- These Terms has been construed in accordance to EU laws regulating consumer rights. These Terms and entire legal relation between you and us shall be subject to law of the Republic of Lithuania, except in cases if the consumer relations regulating laws would set a specific applicable law or jurisdiction.
- If the You would have any complaints please contact our support team prior making an official complaint for any authority or third party. You may contact Us at any time by filling an online contact form at https://muama.com/contact. We will always put our best efforts to settle any complaints as fast as possible and in a way which would be most favourable to You.
- If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.
- You can review the most current version of the terms of service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website.
- You can contact us by the following details:
Contact form - https://muama.com/contact
Phone - +43 7200 22712