FAQ

Frequently asked questions

You can check your order status by entering your email address used for the order and/or your tracking number here: https://muama.com/tracking

Have you completed an order but not received an order confirmation from us?

There are multiple reasons as to why you may not have received an order confirmation:

  1. It is possible that you have entered your email address incorrectly.
  2. Please check your spam folder. It is possible that the order confirmation has been filtered into that folder.
  3. The order process was not completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form with the subject: "Have not received an order confirmation". They will then check whether or not your order has come through.

As long as your order has not left our warehouse, we can still change and correct your delivery address. Please reach out to our customer service via the contact form using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse unfortunately we can then no longer change your delivery address.

Please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it.

However, we’re often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of being placed.

Unfortunately changing your order is not possible.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven't received it, you can visit the link below and enter your email address and/or your tracking number to find your invoice: https://muama.com/tracking

The processing time for orders is 1-2 business days. After that, delivery time within the United States is 5-8 business days, 5-12 business days to Europe and 8-15 business days for the rest of the world. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

Yes! You will receive a tracking number once your order has been dispatched from our warehouse. You can also track your order here: https://muama.com/tracking

We offer Free Shipping across the world, which is trackable too.

It’s very easy! Just follow these steps indicated in the user manual below!
Download user manual

MUAMA Enence Instant Translator supports 40 languages.

Ready-to-translate languages include:
ar-eg Arabic (Egypt)
ar-sa Arabic (Saudi Arabia)
cs Czech (Czech Republic)
da Danish (Denmark)
de German (Germany)
el Greek (Greece)
en-gb English (United Kingdom)
en-us English (United States)
en-ie English (Ireland)
fi Finnish (Finland)
fr-ca French (Canada)
fr French (France)
hr Croatian (Croatia)
hu Hungarian (Hungary)
id Indonesian (Indonesia)
it Italian (Italy)
ja Japanese (Japan)
ko Korean (South Korea)
nl Dutch (Netherlands)
no Norwegian (Norway)
pl Polish (Poland)
pt-br Portuguese (Brazil)
pt Portuguese (Portugal)
ru Russian (Russia)
sk Slovak (Slovakia)
sv Swedish (Sweden)
tr Turkish (Turkey)
uk Ukrainian (Ukraine)
vi Vietnamese (Vietnam)
es Spanish (Spain)
es-mx Spanish (Mexico)
bg Bulgarian (Bulgaria)
ca Catalan (Spain)
hi Hindi (India)
ms Malay (Malaysia)
ro Romanian (Romania)
sl Slovenian (Slovenia)
ta Tamil (India)
te Telugu (India)
th Thai (Thailand)
zh-hk Chinese, Mandarin (Simplified, Hong Kong)
zh-tw Chinese, Mandarin (Traditional, Taiwan)

Yes, MUAMA Enence Instant Translator is a two-way translator! You can hold a conversation with anyone abroad! You can translate from one language to another and vice versa.

Yes, you need a smartphone to use the MUAMA Enence Instant Translator.

Please turn off the Guided Access in your iPhone settings (Settings>Accessibility>Guided Access Turn off). Reinstall the app and it should open this time

You can connect Muama Ryoko to your smartphone, laptop, tablet, personal computer or even a smartwatch. Muama Ryoko can connect to up to 10 devices at once.

It’s very easy! Just follow these steps indicated in the user manual below!
Download user manual

The default Wifi network name and Wifi network password are printed on the label inside the device and can be seen once the battery is unmounted. You can manage your 4G hotspot through the Web Interface at http://192.168.0.1. The default username and password is: admin

To save Power, your MUAMA Ryoko device’s Wifi auto off feature is designed in order to turn off Wifi when there haven’t been connections for some time. You can press the power button to turn on the Wifi again. Alternatively, you can disable this feature, although this may impact battery life - Log into the web interface and disable the Wifi auto off feature.

The sim card is included. It already comes with 500MB of mobile data. Please check the rates of mobile data at: Flexiroam

The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term. Extended warranty may cover more defects (e.g. water damage).

If you receive a defective item, please contact our customer support and provide detailed information about the defect. We will repair the product, if a repair is possible; or we will change your purchased product to a new product, if repair is impossible. Please note that your product might be changed to a newer model, of no lesser value than the original product, if the model that you have purchased is no longer in production. Please be advised that you will have to return the defective item for quality inspection.

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied, can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions.

[email protected]

Please note that restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.

If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.

Contact Us

Contact Us

Tel.: +44 2080 891846
Company: UAB Ekomlita
Company Number: 305049890
VAT Code: LT100012239118