Have you completed an order but not received an order confirmation from us?
There are multiple reasons as to why you may not have received an order confirmation:
If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form with the subject: "Have not received an order confirmation". They will then check whether or not your order has come through.
As long as your order has not left our warehouse, we can still change and correct your delivery address. Please reach out to our customer service via the contact form using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse unfortunately we can then no longer change your delivery address.
Please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it.
However, we’re often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of being placed.
Unfortunately changing your order is not possible.
As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.
E-mail.: [email protected]
Tel.: +1 (916) 999-9982